Privacy policy

Who we are

Ekida Tours is a travel planning service based in Playa del Coco, Guanacaste, Costa Rica. Ekida Tours is responsible for the personal information described on this page.

What this website collects

This website has no accounts, no database and no form that saves your details. When you fill in a request form, your answers (dates, number of travelers, pickup hotel, your name and your notes) are turned into a message on your own device. Nothing is sent until you press send in WhatsApp or in your email app.

The site remembers the language you chose in your browser's local storage. That choice stays on your device and is never sent to us.

Cookies and tracking

This site sets no advertising cookies and shows no advertising.

It sets no cookies at all and uses no analytics or tracking tools.

Hosting

The site is delivered by Cloudflare. Like any web host, Cloudflare processes technical data such as your IP address, your browser type and the pages requested, in order to deliver the site and protect it from abuse. We do not use this data to identify you.

When you contact us

When you send a message by WhatsApp or email, we receive what you write, together with your phone number or email address. WhatsApp is operated by Meta, and email passes through your email provider and ours. Their own privacy policies apply to messages sent through them.

To plan and book a trip we may ask for more details: the full names and ages of the travelers, passport details where a park, airline or hotel requires them, flight times, and dietary or health needs. Tell us about health matters only if you want us to take them into account.

How we use your information

We use what you send us only to:

• answer your request and prepare a plan and a quote
• book the services you ask for with hotels, guides and other suppliers
• stay in touch with you about your trip, before and during it
• keep the records the law requires, for example for tax and accounting

We do not sell your information and do not use it for advertising. We send no newsletters unless you ask for them.

Who receives it

Only those who need it to provide your trip: hotels, guides, tour operators, drivers and similar suppliers, and only the details each of them needs. We may also disclose information when the law requires it.

Your trip takes place in Costa Rica and you may live somewhere else, so your information is handled in Costa Rica and by providers that operate internationally, such as Meta and Cloudflare.

How long we keep it

We keep messages and booking details for as long as we need them to plan and deliver your trip, and afterwards for as long as the law requires for tax, accounting and legal claims. If you asked for a quote and did not book, you can ask us to delete the conversation at any time.

Your rights

Depending on where you live (for example under the GDPR in the European Union and the United Kingdom, Israel's Protection of Privacy Law or Costa Rica's Law 8968), you have the right to ask what information we hold about you, to have it corrected or deleted, to object to its use and to withdraw your consent.

To use any of these rights, contact us. We answer as soon as we can and within the time the law sets. You may also complain to the data protection authority of your country.

Children

This website is meant for adults who plan a trip. The request forms ask only how many children are traveling. Any details about children that a booking requires are given by their parent or guardian.

Links to other sites

This site links to hotel websites, to the sources of its photos and to WhatsApp. Those sites belong to others and have their own privacy policies. We are not responsible for them.

Changes to this policy

If this policy changes, the new version appears on this page with a new date.