Terms of service

About these terms

Ekida Tours is a travel planning service based in Playa del Coco, Guanacaste, Costa Rica. By using this website or booking through us, you accept these terms.

The terms sent with your quote and your booking confirmation apply as well. Where they differ from this page, they take priority.

The website is information, not an offer

The tours, hotels and sample trips on this site are examples and suggestions, not offers. No prices are published. A booking exists only once we have confirmed it to you in writing (WhatsApp and email count as writing) and you have accepted the quote and its payment terms.

We work to keep the site accurate, but details change: park rules and opening days, start times, driving times, routes, seasons and the wildlife you may see. Photos show the places, not a guaranteed experience. What we confirm in writing for your dates is what counts.

Our role

We plan your trip and arrange services for you. Unless we tell you otherwise in writing, the services themselves (guiding, activities, transport, boats, accommodation, meals and park entry) are provided by independent local suppliers, not by Ekida Tours. Each supplier is responsible for its own service and has its own conditions, which apply to you when you use that service.

We choose suppliers with care, but we do not own or control them. To the extent the law allows, we are not responsible for their acts or omissions, or for loss, injury, damage, delay or expense caused by them or by other third parties.

Prices, payment and cancellation

Your quote states the price, what it includes, how and when to pay, and the terms for changes and cancellation. These depend on the suppliers and the season, so they are set out for every booking before you pay. Please read them: once you have paid, refunds depend on those terms and on what the suppliers refund.

Until you have paid as the quote requires, prices and availability may change.

Changes and events outside our control

Travel in Costa Rica depends on nature. An itinerary may have to change because of weather, road, river or sea conditions, volcanic activity, park closures, strikes, decisions by a supplier or an authority, or safety concerns. We or a supplier may change or cancel an activity for safety reasons, also at short notice. When that happens we do our best to offer an alternative.

To the extent the law allows, we are not liable for costs or losses that result from events outside our reasonable control, such as weather and natural events, closures, flight delays and cancellations, illness, or government decisions.

Your responsibilities

You are responsible for:

• a valid passport and any visas, vaccinations and entry documents your trip requires
• giving us correct details: names as in the passports, dates, ages, and any health condition that matters for an activity
• being at the pickup point on time
• following the guides' safety instructions and the rules of parks and suppliers
• supervising the children who travel with you

A guide or supplier may refuse to let someone take part who is unfit for the activity, under the influence of alcohol or drugs, or who puts others at risk. No refund is due in that case.

Activities and risk

Travel in Costa Rica is outdoor travel: walking on uneven, steep and slippery trails, rafting, ziplining, boat trips, swimming in rivers, at waterfalls and in the sea, hot springs, wildlife, and driving on mountain roads. These activities carry real risks, including serious injury. By taking part you accept those risks.

Before you book, tell us about medical conditions, pregnancy, limited mobility or fears such as heights or water, and check that each activity suits everyone in your group. Suppliers set their own limits for age, weight and health, and may ask you to sign their own waiver.

Travel insurance

We strongly recommend that every traveler has travel insurance that covers medical care, evacuation, adventure activities, cancellation and luggage. Ekida Tours does not provide insurance. Costs that insurance would have covered are yours to bear.

Our liability

Nothing in these terms limits liability that cannot be limited by law, or takes away rights that the mandatory consumer law of your country gives you.

Within those limits: we are not liable for indirect or consequential losses, and our total liability for a booking is limited to the amount you paid to Ekida Tours for that booking.

This website is provided as it is. We do not promise that it will always be available or free of errors.

Hotels and links

The hotels named on this site are independent businesses. Naming a hotel does not mean it is our partner or sponsor, or that it endorses us. Hotel names and trademarks belong to their owners. The price classes we give are our own opinion.

Links to other websites are there for your convenience. We are not responsible for their content.

Content and photos

The text and design of this site belong to Ekida Tours. Please do not copy them for commercial use without our permission. The photos belong to their photographers and are used under the licenses listed on the photo credits page.

Law and disputes

These terms are governed by the law of Costa Rica, and disputes belong before the courts of Costa Rica, unless the mandatory consumer law of the country where you live gives you a different right.

If one part of these terms turns out to be invalid, the rest stays in force. This site is published in English, Hebrew and Spanish. If the versions differ, the English version applies.

Changes to these terms

We may update these terms. The new version appears on this page with a new date. Your booking stays under the terms that applied when it was confirmed.